FlexyStaff Help & Support

Need help?Start here.

Whether you are looking for flexible work, hiring temporary staff, completing verification, managing a shift or sorting out an account question, this page will point you in the right direction.

We could not find an exact help topic. Use the contact form below and tell us what you need help with.
Choose your route

Support for workers and businesses.

FlexyStaff supports both sides of temporary staffing. Choose the route that matches what you are trying to do.

Popular help topics

Find the answer faster.

Use these common support areas before sending a message.

Account & Login

Help with registration, signing in, account details, your profile and access issues.

ID & Right to Work

Guidance on identity checks, verification status and completing onboarding requirements.

Shift Support

Questions about applying, being selected, shift details, locations, hours and completion.

£

Pay & Payroll

Help with worker pay, timesheets, payroll processes and Danbro-related questions where applicable.

B

Business Support

Help with posting requirements, reviewing applicants, managing workers and business accounts.

App & Technical Help

Support with the FlexyStaff app, downloads, updates, notifications and technical issues.

Before contacting support

Help us solve your question quickly.

If you do need to contact the team, include enough information for us to identify the issue without sharing unnecessary sensitive information.

1

Tell us who you are

Use the email address connected with your FlexyStaff account where possible.

2

Explain the issue

Tell us what you were trying to do and what happened instead.

3

Add useful details

Include the relevant shift, business, date or screen where the issue occurred.

4

Avoid sensitive data

Do not send passwords, full payment-card details or unnecessary identity documents through the form.

Frequently asked questions

Common FlexyStaff questions.

Choose a category or search above.

Create your account, complete your worker profile and follow the onboarding steps shown in FlexyStaff. Complete any verification or eligibility steps requested before applying for opportunities that require them.
No. Applying shows your interest. Wait until FlexyStaff confirms that you have been selected before attending the workplace.
Use the dedicated UK Jobs or Isle of Man Jobs pages for local employer features and guidance. Current shift availability, pay, dates and requirements should be checked through FlexyStaff.
Verification supports safer recruitment and helps confirm worker identity and eligibility where checks are required. FlexyStaff may use OneID or another approved verification provider as part of the onboarding process.
For eligible UK work, Danbro is FlexyStaff’s chosen employment and payroll provider. Where this applies, Danbro supports employment, payroll and statutory deductions while FlexyStaff provides the staffing platform.
Payment arrangements depend on the applicable employment and payroll process. Make sure your hours are submitted and approved correctly and follow any payroll instructions provided for your shift.
Businesses can create a staffing requirement with the role, location, dates, hours and pay information, review applicants and select suitable people. Contact FlexyStaff if you need help getting your business started.
Costs depend on the worker wage, hours and applicable employment/payroll and platform charges. Review the pricing shown in FlexyStaff before confirming a worker.
The applicable hours and shift-completion process should be completed in FlexyStaff so that the relevant approval, payment and record-keeping steps can follow.
Check that FlexyStaff notifications are enabled in your phone settings, that you are signed into the correct account and that your app is up to date. If the problem continues, contact FlexyStaff with your phone type, operating system and app version if known.
Check that you are using the same sign-in method and email address you originally used. If you still cannot access your account, use the support form below and tell us which sign-in method you normally use.
FlexyStaff may allow workers and businesses to provide feedback after completed shifts. Reviews help build a clearer record of reliability and experience across the platform.
Still need help?

Contact the FlexyStaff team.

Send us your question and include enough detail for us to understand whether it relates to your worker account, a business account, a shift, payroll, verification or a technical issue.

Send us a message

Complete the form below and a member of the FlexyStaff team can review your enquiry.

Name
Location help

Looking for work in the right place?

Use the relevant jobs hub for location-specific guidance and employer features.

Isle of Man Jobs

Local employer features, work guidance and information for people looking for flexible opportunities across the Island.

Explore Isle of Man Jobs →

UK Jobs

Flexible work guidance and employer content with a growing focus on Manchester, Liverpool and the North West.

Explore UK Jobs →
FlexyStaff app

Keep FlexyStaff with you.

Manage your FlexyStaff journey from your phone, whether you are looking for flexible work or managing temporary staffing.