An experienced Operations Manager with over 20 years experience in the Hospitality and Retail trade. A proven operator of multi-site operations including my own businesses grossing high six figure sums within my first year of trading. A passion for mentorship, training of managers and teams to gain the very best for your customers. With a hands on and direct approach, a positive demeaner, and a belief every problem can be solved attitude.

1. Communication Skills 2. Sales Skills 3. Marketing Skills 4. Business Intelligence 5. Project Management Skills 6. Negotiation Skills 7. Strategic Skills 8. Computer Skills 9. Analytical Skills 10. Goal–Focus 11. Organisational Skills 12. People Skills 13. Creative Thinking 14. Collaboration Skills

Level 3 Institute of Leadership and Management, Operational Management, Lead instructor on a number of train the trainer courses, lead instructor for management and leadership workshops and completed, and developed a number of in house courses with previous employers.